AIRA — Terms of Service

Draft — not yet in force

This document is a prepared draft awaiting final business details and professional legal review. It is published here for transparency about what AIRA intends; it does not yet bind anyone. It will take effect once those details are finalised.

Effective date: To be confirmed before these Terms take effect. Last updated: Draft — pre-launch.

1. Who we are

AIRA ("AIRA", "we", "us", "our") is operated by Ben Alec Iasiello (ABN 94 982 927 795), a sole trader based in South Australia, Australia. You can reach us at support@useairanow.com.

These Terms of Service ("Terms") are a legal agreement between you and AIRA. They govern your use of the AIRA website at useairanow.com, the free AIRA Assessment, the AIRA Score, and the paid AIRA Starter and AIRA Kit products (together, the "Service").

By using the Service you agree to these Terms. If you don't agree, please don't use the Service.

Our Privacy Policy explains how we handle your personal information and forms part of these Terms.

2. What AIRA is — and what it isn't

Please read this section carefully. It describes the honest nature of what you're buying and using.

AIRA is a self-report informational tool. The AIRA Assessment asks you structured questions about your work and your situation. The AIRA Score is a 0–100 number, and a tier (Stabilize, Develop, Intervene, or Redline), calculated by a fixed, rule-based formula from the answers you give. The same answers always produce the same score. There is no machine-learning model and no artificial-intelligence prediction behind the Score itself.

The Score reflects your answers, not a measured fact about your future. It is a structured snapshot of what you told us and the direction those signals point — not a forecast, not a probability, and not a verdict on your job, your income, or your career. If your Score feels wrong in either direction, you can retake the Assessment with different answers and the number will follow your inputs.

AIRA is not professional advice. Nothing in the Assessment, the Score, the AIRA Starter, or the AIRA Kit is financial advice, career advice, legal advice, tax advice, employment advice, or any other kind of professional or regulated advice. We don't know your full circumstances, we are not your adviser, and we are not licensed to give personal financial or career advice. The AIRA Kit contains general information and suggestions to help you think and act — decisions about your work, money, study, and career remain yours, and you should get advice from a qualified professional where that matters to you.

The paid AIRA Kit is generated with the help of AI. When you buy a Starter or Kit, your assessment answers (including any free text you write) are sent to a third-party AI provider (Anthropic) to help produce your personalised content. This means Kit content is generated text and may contain errors, omissions, or general statements that don't fit your exact situation. Use your own judgement, and tell us if something looks wrong. How we handle your data in this process is set out in the Privacy Policy.

3. Eligibility and age

You must be 16 years or older to use the Service. The Assessment asks you to confirm your age (or date of birth). If you tell us you are under 16, we will not let you complete the Assessment, and we won't keep the details of that attempt.

We chose 16 because the Assessment deals with work, money, and career topics that aren't appropriate for younger children. If you are using the Service on behalf of someone else, you are responsible for making sure they meet this requirement.

4. Your account

You can use the free Assessment without an account, but you'll need to create one to save your Score, buy a product, or access a Kit. You can sign in with a Google account or with a one-time email magic link.

You're responsible for keeping access to your email and login secure, and for activity that happens under your account. Tell us at support@useairanow.com if you think someone else has accessed your account.

5. What you can buy

The AIRA Assessment and your AIRA Score are free.

The following are one-time purchases in Australian dollars (AUD). AIRA does not offer subscriptions or recurring billing — you are never automatically charged again.

  • AIRA Starter — $14 AUD (one-time). A 30-day action plan, a shortlist of AI tool recommendations, a basic ROI calculator, and an interactive web version.
  • AIRA Kit — $39 AUD (one-time). A full 30/60/90-day roadmap, a task-category risk breakdown, your weakest dimensions, a Daily Discipline tracker, curated resources, an interactive web version and a PDF, your first retake included, and quarterly regeneration for one year.
  • Upgrade from Starter to Kit. If you bought Starter, you can later upgrade to the full Kit for the difference in price (or as otherwise shown at checkout).
  • Extra retakes. Your first retake is included with the AIRA Kit. From the second retake onwards, each retake is $5 AUD.

Prices, inclusions, and taxes are shown at checkout and may change over time. Changes don't affect a purchase you've already made. If a price is obviously wrong (for example, a listing error), we may cancel and refund rather than complete the order.

6. Payments and our Merchant of Record

Payments for AIRA products are processed by Lemon Squeezy ("LemonSqueezy"), which acts as our Merchant of Record. This means LemonSqueezy is the seller of record for your transaction, handles the checkout, collects and remits applicable taxes (AUD is the default, with tax-inclusive global pricing), and issues your receipt or tax invoice.

Your card and payment details are handled by LemonSqueezy — we never see or store your full card number. We receive a record of the order (such as an order ID, the amount, and the product), which we use to give you access to what you bought. LemonSqueezy's own terms and privacy policy also apply to the payment part of your purchase.

7. Refunds and your consumer rights

We want to be straight with you about refunds.

Your rights under the Australian Consumer Law come first. Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the ACL that cannot lawfully be excluded — and any part of these Terms that tried to would be void to that extent (section 64 of the ACL). For a major failure with a service, you're entitled to cancel and get a refund for the unused part, or to compensation for the drop in value; for other failures we'll fix the problem within a reasonable time or, if we can't, give you a refund.

We don't advertise a "money-back guarantee". We don't run a blanket, no-questions-asked refund promise, because our products are digital and delivered immediately. That is a choice about how we advertise — it does not reduce your ACL rights above.

How to ask for a refund. If you're unhappy with a purchase, email support@useairanow.com and tell us what went wrong. We handle refund requests privately, case by case, consistent with our obligations under the ACL. We aim to be fair and reasonable.

A refund doesn't delete your Kit. If we do refund you, we won't revoke access to a Kit that has already been delivered to you — you can keep the content. We simply record the refund for our accounting.

8. Acceptable use

When you use the Service, please don't:

  • break the law, or use the Service to harm others;
  • try to access accounts, data, or systems that aren't yours;
  • attempt to manipulate, jailbreak, or inject instructions into our AI features (for example, hidden prompts in free-text fields designed to change how the Kit or support bot behaves);
  • scrape, copy, resell, or redistribute the Assessment, Scores, Kit content, or our other materials, except for your own personal use of a Kit you bought;
  • upload content that is unlawful, abusive, or infringes someone else's rights; or
  • interfere with, overload, or disrupt the Service, including through automated requests or attempts to get around rate limits.

We may suspend or close accounts that break these rules.

9. Intellectual property and your content

Our materials. The AIRA website, the Assessment, the scoring method, the branding, and the general templates behind the Kit are owned by AIRA (or our licensors). We give you a personal, non-exclusive, non-transferable licence to use the Kit content you've bought for your own personal, non-commercial purposes.

Your content. The answers and free text you provide remain yours. You grant us the licence we need to process them to run the Service — to calculate your Score, generate your Kit, provide support, and operate and improve the Service — as described in the Privacy Policy. You confirm you're allowed to share what you enter, and that it doesn't include anyone else's confidential information you're not entitled to share.

10. Third-party services

The Service relies on third parties, including Anthropic (AI generation), Supabase (database and hosting), Vercel (hosting), LemonSqueezy (payments), PostHog (analytics), Sentry (error monitoring), and Resend (email). Their handling of your data is described in the Privacy Policy. We're not responsible for third-party websites or services that we link to but don't control.

11. Disclaimers

To the extent permitted by law, and subject always to Section 7 (your ACL rights) and Section 12:

  • the Service, the Score, and the Kit are provided on an "as is" and "as available" basis;
  • we don't warrant that the Service will be uninterrupted, error-free, or that AI-generated Kit content will be accurate, complete, or suitable for your circumstances; and
  • you rely on the Score and Kit at your own discretion, and any decisions you make based on them are your own.

This section does not exclude any guarantee, right, or remedy that cannot be excluded under the ACL.

12. Limitation of liability

Nothing in this section limits your rights under the Australian Consumer Law. Our goods and services come with consumer guarantees that cannot be excluded under the ACL, and this section does not exclude, restrict, or modify any of them.

Where we are entitled by law to limit our liability, then to the maximum extent permitted by law:

  • for a breach of a consumer guarantee that can lawfully be limited, our liability is limited (at our option) to resupplying the affected service, or paying the cost of having it resupplied;
  • we are not liable for indirect, incidental, special, or consequential loss, or for loss of profits, income, savings, opportunity, or data, arising out of or in connection with the Service; and
  • our total aggregate liability to you that can lawfully be limited will not exceed the amount you paid us for the product giving rise to the claim in the 12 months before the claim.

Because the Score and Kit are informational and not professional advice (Section 2), we are not liable for decisions you make, or outcomes you experience, in reliance on them, except to the extent the law does not allow us to exclude that liability.

13. Changes to the Service and these Terms

We may update the Service and these Terms from time to time — for example, to reflect new features, pricing, or legal requirements. If we make a material change to these Terms, we'll update the "Last updated" date and, where reasonable, let you know. Changes don't apply retrospectively to a completed purchase. If you keep using the Service after a change takes effect, that use is subject to the updated Terms.

14. Suspension and ending access

You can stop using the Service at any time and delete your account from your account settings (see the Privacy Policy for what that removes). We may suspend or end your access if you materially breach these Terms or use the Service unlawfully. Sections that by their nature should survive (such as intellectual property, disclaimers, and limitation of liability) continue to apply after access ends.

15. Governing law

These Terms are governed by the laws of South Australia, Australia. You and we submit to the non-exclusive jurisdiction of the courts of South Australia and the Commonwealth of Australia. Nothing in this section affects rights you have under the ACL or the ability to bring a claim in another jurisdiction where the law gives you that right.

16. Contact

Questions about these Terms? Email support@useairanow.com. A postal address will be provided here before these Terms take effect.