A human reads everything.

Response within 24 business hours (AU work week, Mon–Fri 9am–5pm AEST). Refund requests, payment issues and account-deletion questions always get a personal reply — they are never left to automation.

Faster than email

Most product, pricing and how-it-works questions are already answered in the knowledge base:

• Pricing overview
• Refund policy
• What's in the Kit
• How the score is calculated
• Your data and privacy